Helpful Information
- WiFi on board.
- For a small fee Car seats are available upon request.
- City tours available
Cancellation Policies and Charges:
1. Cancellation Policy for Airport Reservations:
- Cancellation within 24 hours of the scheduled departure time incurs a full charge.
- Cancellation more than 24 hours in advance results in an 80% refund within 5 business days.
- A 15-minute grace period is given for departures to the airport.
- If the vehicle waits after the grace period, a charge of $20.00 plus gratuity is applied for every 30 minutes.
2. Airport Reservation Administrative Charge:
- If an airport reservation is canceled and not re-scheduled, there is a $25.00 administrative charge.
3. Cancellation Policy for Charters, Weddings, Proms, and Point-to-Point Services:
- Full charge for cancellations one month or less from the date of service (three months or less for weddings and proms)
- Wedding and prom cancellations must be submitted in writing by certified mail 45 days prior to the date of service.
- For point-to-point service, there is a 15-minute grace period for initial pick-up, and additional charges for waiting time apply.
4. Additional Charges and Fees:
- If legal action is necessary for collection, the client is responsible for court costs and attorney fees.
- Damages caused to the vehicle result in a minimum charge of $100.00.
- A minimum fee of $150.00 is charged for anyone getting sick in the vehicle. (cleaning fee)
5. Payment Information:
- Charges are processed on the credit card provided at the time of reservation.
It’s important for clients to be aware of these terms and conditions when making reservations to avoid any misunderstandings or disputes. If there are any changes or updates to the policy, it’s advisable to communicate them clearly to clients.
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